Find clear answers before you order

Choose the correct vehicle category and manufacturer, complete the order form with the requested vehicle details, upload any required documents and complete payment. Processing begins only after the information has been received and checked.

You will normally need the complete VIN, manufacturer, model, first registration date and a clear copy of the registration document. Additional documents may be requested depending on the vehicle and the service selected.

In some cases the VIN and basic vehicle details may be enough to begin a preliminary review. However, the registration document or other proof may still be required before the request can be processed.

The processing time begins after payment is confirmed and all required information and documents have been supplied correctly. Time spent waiting for missing or corrected information is not counted as processing time.

No. Processing estimates expressed in working days normally exclude Saturdays, Sundays and public holidays applicable to the office or document issuer.

Contact support immediately. A VIN can only be corrected before the request has been submitted to the manufacturer or document provider; afterwards, a new order or additional charge may be required.

An order may be placed on hold when information is missing, a document is unreadable, payment requires verification or the vehicle needs an additional eligibility check. Check your email and customer account for the latest request.

Each vehicle normally requires its own order because every document is linked to one VIN. Business customers handling several vehicles can contact support for assistance with multiple requests.

Yes, provided that the person placing the order is authorised to use the vehicle information and supply the required documents. The invoice and delivery details should be entered correctly during checkout.

Priority options are available only when shown on the relevant product page. An urgent request cannot bypass manufacturer checks, missing documentation or external processing times.

Contact support as soon as possible and provide the correct information. Corrections are easier before processing begins; once a request has been submitted externally, changes may no longer be possible.

Use the order tracking page or sign in to My Account and open the relevant order. Important updates and requests for additional information may also be sent by email.

A Certificate of Conformity, commonly called a COC, is a document containing the vehicle identification and type-approval data declared by the manufacturer for a specific vehicle.

No. A registration certificate proves that a vehicle is registered, while a COC contains homologation and technical conformity information used during registration or re-registration procedures.

The format available depends on the product selected. The product page states whether the service includes a PDF, an original paper document, or both.

Acceptance rules vary by country and authority. Before ordering, confirm whether the office handling your registration accepts a digital document or requires an original paper version.

A COC generally relates permanently to the vehicle and VIN, but an authority may still request a recent duplicate, additional evidence or a different document format. Local registration rules always apply.

Yes, when a duplicate can be issued for the vehicle. Eligibility depends on the manufacturer, VIN, market of origin and available type-approval records.

When applicable, the document normally includes the EU or EC type-approval reference together with the vehicle type, variant, version and other technical data.

A COC can include masses, dimensions, engine or motor power, fuel type, emissions, sound levels, tyres, seating capacity, towing data and other homologation values applicable to the vehicle.

Language availability depends on the issuer and product. A translation may be offered separately, but a translation does not replace the original manufacturer document unless the receiving authority accepts it.

A correction is possible only when the issuer confirms that the document contains an error. Vehicle modifications, changed equipment or incorrect source records cannot simply be rewritten as a correction.

No single document can guarantee registration. The final decision belongs to the competent authority, which may request inspections, taxes, translations or additional technical documents.

A COC is a conformity document linked to the manufacturer's type approval. A technical data sheet presents vehicle specifications and may be used when a COC is unavailable, but the two documents are not automatically interchangeable.

The original COC describes the vehicle as approved when manufactured. Modifications to bodywork, engine, suspension, emissions, seating or other regulated components may require separate approval or inspection.

Some vehicles, particularly non-European, older or individually approved vehicles, may not have an EU COC. In that case, a technical report, national approval document or individual inspection may be required.

Yes, many requests concern vehicles moving between European countries. Eligibility still depends on the manufacturer, VIN and whether the vehicle has an applicable European type approval.

A non-EU vehicle may not have an EU Certificate of Conformity. Submit the VIN and available documents for review; an alternative technical document may be more appropriate.

Yes, supported categories can include motorcycles, scooters and mopeds. Select the correct category because the required technical data and approval rules differ from passenger cars.

Yes, many light commercial vehicles are supported. Availability can depend on category, body type, maximum mass and the way the vehicle was originally approved.

Campers and motorhomes may require documents from both the base-vehicle manufacturer and the final-stage manufacturer. Eligibility must be checked using the complete VIN and registration details.

Older vehicles may predate the modern EU COC system. A technical data sheet, archive certificate or national homologation document may be required instead.

Most modern vehicles use a 17-character VIN. Older vehicles can have shorter chassis numbers, so they may require a manual eligibility review rather than the standard online process.

Yes. The applicable approval system, emissions standard and available manufacturer records can depend on the production period and first registration date.

A conversion can change the approval category or final manufacturer. Ambulances, motorhomes, wheelchair vehicles and other conversions may require second-stage or individual approval documents.

Contact support with the VIN, registration document and vehicle details. The absence of a brand from the catalogue does not always mean the request is impossible, but a manual review may be needed.

Digital documents are normally sent to the email address used for the order and may also appear in My Account when that feature is available for the order.

Original documents are shipped to the delivery address entered during checkout using the delivery service shown in the order. Tracking is provided when the selected service includes it.

Tracking becomes available after the original document has been prepared and handed to the courier. Processing time and shipping time are separate.

Contact support before dispatch. Once the parcel has been handed to the courier, an address change may be unavailable or subject to an additional fee.

Courier scans can be delayed, especially around weekends, customs checks or transfers between networks. Contact support if there is no movement for an unusual period.

Contact support as soon as possible. The courier investigation, replacement eligibility and delivery responsibility will depend on the selected shipping service and the circumstances of the loss.

Import duties, customs charges and local handling fees are not normally included unless explicitly stated. These charges may apply to destinations outside the dispatch customs area.

Check the spam, junk and promotions folders and confirm that the order email address is correct. Then contact support with the order number so the delivery can be verified.

A digital document can usually be re-sent after the order and recipient have been verified. Re-shipping an original paper document may involve courier or reissue costs.

Available payment methods are displayed securely during checkout and can vary by country, currency, device and payment provider.

A payment can be declined by the card issuer, fraud-prevention checks, insufficient funds or incorrect authentication. Contact your bank or try another available payment method.

Card details are processed by the payment provider and are not normally stored directly by FastCoc. The provider may use secure tokens for authorised payment functions.

Yes. Enter the billing name, address, company details and tax information correctly during checkout. Contact support promptly if an invoice detail needs correction.

The checkout shows the taxes applicable to the order based on the product, billing information and relevant tax rules. Review the final total before confirming payment.

The currencies available are those shown on the website or checkout. Your bank may apply its own exchange rate or foreign transaction fee.

Do not place another order immediately. Send support the order number and evidence of both charges so the payment records can be checked with the provider.

Some transactions require additional verification for fraud prevention or regulatory checks. Processing may begin only after the payment has been confirmed.

Send a cancellation request immediately. Eligibility depends on whether processing has started, whether the request has been submitted to a third party and whether non-refundable costs have already been incurred.

A completed personalised document is generally not refundable simply because it is no longer needed. Refund rights remain subject to the applicable Refund Policy and mandatory consumer law.

The order will be reviewed under the applicable service and refund conditions. Any amount retained for checks, administration or third-party costs must be consistent with the terms accepted at checkout.

First send the written rejection and the document received to support. The reason must be reviewed because rejection can result from local requirements, missing additional documents or an actual document issue.

Processing times are estimates unless an explicit guarantee is stated for the selected service. Any delay-related remedy is governed by the product terms and Refund Policy.

Contact support immediately with both order numbers. A duplicate can usually be reviewed more easily before either request enters processing.

Shipping charges may not be refundable after dispatch or when a courier service has already been purchased. The result depends on the stage of delivery and the Refund Policy.

Contact support from the email used for the order and include the order number, VIN, reason for the request and supporting evidence. A request is not approved until the review is completed.

After approval, the refund is sent to the original payment method. The bank or payment provider may need additional business days before the credit appears.

You accept the applicable Terms and Conditions when you submit an order and confirm checkout. Review them before payment because they form part of the service agreement.

Yes. The customer must provide accurate VIN, vehicle, billing and delivery information and must upload genuine, readable documents. Incorrect information can cause delay, rejection or additional cost.

No. Registration and administrative decisions are made by independent authorities. FastCoc provides the ordered document or service but cannot control local inspections, taxes or additional requirements.

No. A vehicle-specific document is linked to the VIN shown on it and must not be altered, transferred or used for another vehicle.

Documents must not be fraudulently altered or misrepresented. Copies may be made only for lawful personal, administrative or professional use where permitted.

Availability can be affected by manufacturer records, external providers, legal restrictions or incorrect vehicle information. When a material issue arises, support will explain the available options.

An order may be suspended or cancelled and additional verification may be requested. Suspected unlawful activity can be reported or handled as required by applicable law.

The version presented and accepted at the time of checkout generally applies, subject to mandatory legal rights. Keep the order confirmation and any policy copy provided with it.

No. These answers are a practical summary. The Terms and Conditions, Refund Policy and Privacy Policy prevail if there is any difference or ambiguity.

Vehicle documents help verify the VIN, model, registration details and eligibility for the requested service. Only provide the pages and information requested.

Uploaded files are used to review and process the order, communicate with relevant providers where necessary and meet legal or fraud-prevention obligations.

Use the secure upload or account feature when available. When email is necessary, send documents only to the official FastCoc address and verify the recipient carefully.

Only the authenticated customer and authorised site administrators should be able to access account documents. Never share your password or account access links.

Use the contact details in the Privacy Policy and specify the email address associated with your account. Some records may need to be retained for legal, tax, fraud-prevention or contractual reasons.

Check the sender domain, order number and website address. FastCoc will not ask you to disclose your full card password or remote-banking credentials.

Change your password immediately and contact support. Also secure the email account connected to FastCoc because password-reset messages may be delivered there.

Email info@fastcoc.com or use the live chat available on the website. Include the order number and VIN when your question concerns an existing order.

Customer support is available Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00. Public holidays and exceptional closures may affect availability.

Response time depends on request volume and the complexity of the case. Sending the order number, VIN and all relevant evidence in the first message helps avoid unnecessary delays.

Support can explain the service and the document supplied, but it cannot replace a lawyer, registration authority, technical inspection centre or tax adviser.

The order may have been placed as a guest, under another email address or before the account was created. Contact support so the account and order details can be checked.

Use the Lost password link on the My Account page and follow the email instructions. Check spam or junk folders if the reset message does not arrive.

You can update account details from My Account when the option is available. For security, an order-specific email change may require verification by support.

Email support with the order number, a clear description of the issue, the outcome requested and all supporting documents. The complaint will be reviewed against the order records and applicable policies.