Good questions. Clear answers.

Go to the Shop, select the vehicle category and manufacturer, and follow the instructions on the product page. Provide the requested vehicle details and documents, then complete checkout. An order can be reviewed once the necessary information and payment are in place.

Have the full vehicle identification number (VIN), make, model and first registration date available. A legible registration certificate is often useful, and the exact documentation requested can depend on the vehicle.

Sometimes a VIN and basic vehicle information are enough for an initial assessment. That does not mean the request can be completed without further evidence. Email us if you are missing the registration papers.

The stated issuing period applies after payment is confirmed and all requested information is complete and correct. Waiting for missing documents, corrections or additional checks can extend the overall time.

No. A timeframe given in business days normally excludes weekends and relevant public holidays. Check the timing shown for your chosen product, as the issuing office may have its own holiday calendar.

Contact info@coc-market.com immediately with the order reference and the correct VIN. We will check whether the request can still be amended. Corrections may not be possible once an issuer has started processing it.

It can mean that payment or vehicle information needs checking, or that supporting documents are incomplete or unclear. Review any emails about your order and contact us if you need help understanding what is required.

Each COC relates to a specific vehicle and VIN, so you should enter a separate request for every vehicle. If you are handling multiple vehicles, contact us and we can explain the available ordering process.

An authorised dealer, importer or representative can submit a request using the correct vehicle details. Make sure you have permission to provide any documents and enter the billing details of the appropriate purchaser.

Only select an expedited option if it is explicitly offered for that product. A request cannot skip mandatory manufacturer checks or the time needed to obtain missing information.

Send the correction and your order number as soon as you notice the mistake. Changes are more straightforward before the order is sent for processing; afterwards, additional steps or a replacement request might be necessary.

Sign in to My Account and review the relevant WooCommerce order. Important order updates may also arrive by email. For details not visible in the account, send us your order reference.

COC means Certificate of Conformity. It contains identification and type-approval information associated with a particular vehicle, based on information supplied by the relevant manufacturer or issuer.

No. Registration papers show that a vehicle has been registered, while a COC sets out conformity and technical approval details. Depending on the country, the two may be required for different steps.

The available format is defined by the option you purchase. A digital PDF may be offered, and an original paper document may be available as a separate option. Read the product description before checkout.

Not necessarily. Rules vary between countries and even between offices. Ask the authority handling your case whether it requires a physical original before choosing a digital-only option.

The technical approval details generally remain linked to the original vehicle. Even so, an authority may ask for an updated duplicate, further evidence or a particular document format under its local rules.

A replacement may be obtainable if the manufacturer or issuer has the necessary approval records for the VIN. Availability depends on the vehicle and cannot be assumed for every model or market.

Where the vehicle has applicable European type approval, the certificate generally identifies that approval along with type, variant and version information. The exact fields depend on the approval system.

Depending on the vehicle, the document may list dimensions, permitted masses, power, fuel or energy type, emission values, noise levels, tyre specifications, seat numbers and other approved technical characteristics.

Available languages depend on the issuing organisation and the selected product. A translation, if supplied, is not necessarily a substitute for the original certificate; check what your registration authority expects.

Send us a clear description of the suspected error together with the order reference. Any official correction must be assessed and made by the appropriate issuer, not simply edited on the customer copy.

No. Registration is decided by the relevant authority. Other requirements such as inspections, tax payments, proof of ownership or translations can apply independently of the certificate.

A technical data sheet summarises vehicle specifications. A COC is linked to a defined conformity or type-approval framework. One is not automatically accepted in place of the other.

The original COC reflects the vehicle as approved by its manufacturer. Structural, mechanical or emissions-related changes can create separate approval or inspection requirements before registration.

Yes. Some imported, older or individually approved vehicles fall outside the applicable European COC framework. Such cases may need a different technical certificate or an individual approval procedure.

Many COC requests involve cross-border registration in Europe. The key question is whether the particular VIN and vehicle approval are eligible for the document requested.

A vehicle built for a non-EU market might not have the European approval required for an EU COC. Contact us with the VIN and available papers to explore the next step.

Motorcycle-category vehicles can be included where the relevant product is offered. Choose the appropriate category rather than the passenger-car section, as their approval details are not identical.

Eligibility can extend to vans and other commercial vehicles. It depends on factors such as vehicle category, approved body configuration, maximum mass and manufacturer records.

It can be. A completed motorhome may have approvals issued at more than one manufacturing stage. The base vehicle and the final conversion therefore need to be checked carefully.

Vehicles built before the relevant European approval rules may not qualify for a standard EU COC. In those cases, an archive record or a different technical document may be more suitable.

Most modern VINs follow the 17-character format, but older vehicles sometimes use shorter identifiers. If yours is different, contact us rather than entering an invented or padded number.

It helps identify the applicable approval period and distinguish vehicles with similar model names but different technical standards or manufacturer records.

Not always. Conversions can affect type approval, classification or the identity of the final-stage manufacturer. Specialist vehicles may need further evidence or an individual approval.

Email us the manufacturer, model and VIN. Not seeing a manufacturer listed does not by itself establish whether a certificate can or cannot be sourced.

When a digital document is ready, it is normally sent to the email address entered at checkout. An account download may also be offered where supported for that order; check your confirmation message for the delivery instructions.

If you purchase a paper document, it is sent to the shipping address provided with the order using the available delivery service. The issuing period and the courier journey are separate parts of the process.

If your shipping service includes tracking, the reference is normally available after the parcel has been prepared and collected by the carrier, not when you first place the order.

Email support promptly with the order reference and the new address. An update may be possible before dispatch; after the parcel is transferred to a carrier it may no longer be possible.

Not always. Tracking scans may appear with a delay, particularly during transfers or customs checks. If there has been no update for an unusually long time, contact us with the tracking reference.

Please tell us the order number and any tracking details. We can review the shipment and the applicable delivery or replacement terms with the carrier or issuer.

Some destinations can impose charges outside the shipping price, depending on local rules and the dispatch route. Unless specifically stated at checkout, do not assume such fees are included.

First check your spam and promotions folders, then make sure the mailbox used at checkout is correct. If the file is still missing, write to info@coc-market.com with your order reference.

Contact us using the email associated with the purchase. Once we have confirmed the order and recipient, we can check the available re-delivery options. A second physical shipment may have additional costs.

The methods available for your purchase are shown at checkout. They can differ depending on country, payment provider or the device you use.

Banks and payment services can reject a transaction for several reasons, including failed authentication or security checks. Review the error, contact your card issuer if needed or try another method offered at checkout.

Card payments are handled through the payment service selected at checkout. For details about processing and storage, consult the provider information and our Privacy Policy; avoid sending card details by email.

Enter accurate personal or company billing information during checkout. If you need an invoice or notice incorrect billing details, contact info@coc-market.com with your order number.

The taxes and total payable are shown before you confirm your order. They may depend on the transaction and the billing information supplied, so rely on the final checkout breakdown.

You can pay in the currencies made available by the store checkout. Your card issuer may separately apply conversion rates or foreign-transaction charges.

Avoid submitting a third payment. Email the order reference, transaction dates and amounts, without sharing a full card number, so we can investigate with the payment provider.

Some payments require extra checks before they can be treated as confirmed. If this happens, we may need to wait for the payment provider or ask you for clarification.

Contact us as quickly as possible. Whether an order can be cancelled depends on its current processing stage, work already performed and the applicable order terms and consumer rights.

A finished, vehicle-specific document may be subject to different cancellation rules from a standard product. Any refund request is assessed under the applicable policies and mandatory law.

We will explain the outcome of the eligibility or issuer checks and review the resolution available under the terms for that service. The amount, if any, due back depends on those conditions and applicable law.

Yes. Forward the authority’s written explanation and the relevant order information. We need to determine whether the issue concerns the supplied document or a separate local registration requirement.

Let us know the order reference so we can review the delay. Any refund or other remedy depends on the exact service terms, any stated guarantee and your legal rights.

Send us both order references immediately. We will check whether either request can be cancelled before further processing costs arise.

This depends on whether shipment has already been purchased or dispatched and on the applicable shipping and refund conditions. Contact us with the order details for a review.

Email info@coc-market.com from the purchasing address. Include the order number, VIN, reason for the request and any supporting material that helps explain the situation.

Refunds are normally returned through the original payment channel. Your bank or payment provider controls when the credit becomes visible in your account.

The terms presented and accepted during checkout form part of your purchase. Read the relevant conditions before paying, especially any product-specific limitations.

Yes. VINs, registration details, billing information and uploaded files should be accurate and readable. Mistakes or incomplete information can delay a request or affect whether it can be fulfilled.

No. Registration decisions belong to the relevant public authority and may involve inspections, local fees or additional evidence outside the document service.

No. Vehicle-specific documentation relates to the vehicle identifier it was issued for and must not be transferred to an unrelated vehicle.

Do not alter a document in a way that misrepresents the issuing authority or the vehicle. If you believe something is incorrect, request a review rather than making changes yourself.

In some cases, further manufacturer checks reveal limitations not apparent at the first stage. If that occurs, we will explain the available options under the applicable terms.

We may ask for additional verification or pause a request where the supplied information raises concerns. Any action is subject to applicable service terms and law.

The terms made available and accepted when you ordered are normally the relevant reference, together with mandatory legal protections. Keep your order confirmation for future reference.

No. This page explains common situations in everyday language. If an answer and the applicable Terms and Conditions or mandatory law differ, rely on the controlling terms and law.

It can help confirm that the VIN, vehicle description and registration details match the document requested. Only provide the material specifically needed for your order.

Documents are used for order assessment and fulfilment and, where necessary, to communicate with the appropriate issuer. See the site Privacy Policy for the applicable handling and retention details.

Use a secure document-upload method when one is available and specifically requested. Otherwise contact us through the official email address to confirm the appropriate way to send sensitive material.

Account pages should only be accessed by the signed-in account holder and appropriately authorised website staff. Keep your login private and sign out on shared computers.

Write to info@coc-market.com using the address connected to your account. Some order records may need to be retained for legal, tax or contractual reasons.

Check the sender and the actual destination of any link before clicking. Our official support address is info@coc-market.com. Never email passwords, full card details or online banking credentials.

Change your password promptly, secure the linked email account and notify support. If you reuse that password elsewhere, update it on those services as well.

Write to info@coc-market.com. Once our live chat is activated, it will also be available on the website. Include an order number and VIN if your question concerns a purchase.

You can email us at any time. If live chat is enabled, its availability will be shown on the site. We do not publish fixed support hours on this FAQ page.

Reply times vary with the question and the number of requests being handled. Send the order reference and the information relevant to your case in your first message to help us investigate.

We can discuss the document service and information related to your order. Formal registration, tax and legal requirements should be confirmed with the relevant authority or qualified professional.

It may have been made as a guest or under another email address. Check the purchase confirmation first, then contact us if you need help identifying the order. Linking older guest orders may require email verification.

Open My Account and use the password recovery option. Follow the instructions sent to your registered email and check the spam folder if you do not see the message.

You may be able to edit your profile email in My Account. For an order already placed, changing the recipient or contact email may require additional verification.

Email info@coc-market.com with your order number, a description of the problem and any supporting evidence. Explain the outcome you are requesting so the team can review the case.