This Privacy Policy explains how FastCoc.com collects, uses and protects your personal information when you visit our website or place an order.

1. Information we collect

We may collect:

• Name, email address, telephone number and billing or delivery address;
• Vehicle information, including VIN, make, model and registration details;
• Copies of vehicle, identity or ownership documents required to process an order;
• Order, payment and transaction information;
• Messages sent through our contact forms or customer support;
• Technical data such as IP address, browser type, device information and website activity.

Payment-card details are processed directly by our payment providers and are not normally stored by FastCoc.

2. How we use your information

We use personal data to:

• Process and deliver your order;
• Verify vehicle and customer information;
• Obtain documents from manufacturers or authorised suppliers;
• Process payments and prevent fraud;
• Provide customer support;
• Comply with accounting, tax and legal obligations;
• Improve the website and our services;
• Send marketing communications where you have given consent.

Personal data must be collected for specific purposes, limited to what is necessary and processed on an appropriate legal basis.

3. Legal basis

We process your information when it is necessary to:

• Perform the contract created by your order;
• Comply with a legal obligation;
• Protect our legitimate business interests, including fraud prevention and service improvement;
• Act on your consent, particularly for optional marketing and non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

4. Sharing your information

Your information may be shared only where necessary with:

• Vehicle manufacturers and authorised document suppliers;
• Payment processors;
• Shipping and courier companies;
• Website hosting, email and technical service providers;
• Accountants, legal advisers and public authorities where legally required.

We do not sell your personal information.

Where information is transferred outside the European Economic Area, appropriate legal safeguards will be used where required.

5. Data retention

We retain personal information only for as long as necessary to process orders, provide support, comply with legal and accounting obligations and manage possible disputes.

Information that is no longer required will be deleted or anonymised.

6. Cookies

FastCoc.com may use essential cookies required for the website, checkout and customer account to function.

Analytics, advertising or other optional cookies will be used only where required consent has been obtained. Essential technical and authentication cookies may not require consent when they are strictly necessary for the requested service.

Further information is available in our Cookie Policy.

7. Your rights

Depending on applicable law, you may request:

• Access to your personal data;
• Correction of inaccurate information;
• Deletion or restriction of processing;
• Data portability;
• Objection to certain processing;
• Withdrawal of consent;
• A copy of the information held about you.

These rights are recognised under the GDPR, although some rights may be subject to legal exceptions.

We may request proof of identity before completing a request.

You may also submit a complaint to the competent data protection authority in your country.

8. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

However, no online system can guarantee complete security.

9. Changes to this policy

We may update this Privacy Policy to reflect changes to our services or legal requirements. The latest version will always be published on this page.

10. Contact us

For privacy questions or requests, contact:

Email: info@fastcoc.com